Social media marketing
Social media
marketing is the use of social media platforms
and websites to promote a product or service. Companies address a
range of stakeholders through social media marketing, including current and
potential customers, current and potential
employees, journalists, bloggers, and the general public. On a
strategic level, social media marketing includes the management of a marketing
campaign, governance, setting the scope (e.g. more active or passive use)
and the establishment of a firm's desired social media "culture" and
"tone." Social networking websites allow individuals, businesses and other
organizations to interact with one another and build relationships and
communities online. Social networking websites are based on building virtual
communities that allow consumers to express their needs, wants and values,
online. Social media marketing then
connects these consumers and audiences to businesses that share the same needs,
wants, and values.

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